Got a Concern? We’ve Got You Covered!

If something isn’t quite right with your order, we want to hear about it! Customer satisfaction is our top priority, so please don’t hesitate to reach out to us first before taking any further steps. We’ll do everything we can to find a solution that makes you happy.

When placing your order, be sure to review our Terms of Service, Shipping Policy, and Refund Policy. This way, you’ll have all the information you need for a smooth shopping experience.

15-Day Guarantee on Refunds & Reprints

We stand behind our quality and want you to be completely satisfied with your order. Here’s how our policy works:

  • Contact us within 15 days of receiving your order to submit a request for a refund or reprint.
  • We’ll happily reprint any order where there’s a printing issue (e.g., poor quality, incorrect adherence) on our end.
  • Refunds or reprints for other reasons require manager approval.

Here are some helpful tips before you order:

  • Double-check your DTF Transfer or UV DTF Transfer design requirements to ensure they meet our specifications.
  • Verify your shipping address is completely accurate to avoid delays or misdirected deliveries. We’ll also send you an order confirmation email to double-check everything.

To expedite the process, please include a picture of the issue with your refund or reprint request. Hold onto your order and any relevant materials until your request is finalized.

By following these tips, you can ensure a smooth and successful experience! However, if you encounter any issues, please don’t hesitate to reach out – we’re here to help!

Accidental Purchases & Order Changes

We understand that mistakes happen! However, due to the fast-paced nature of our printing process, once an order is submitted, we are unable to cancel or offer refunds for accidental purchases or changes of mind.

Here’s why:

  • We prioritize speedy order processing and printing to get your items to you quickly. Once your order enters production, it’s difficult to make changes without impacting efficiency and potentially delaying other orders.

To avoid accidental purchases, we recommend:

  • Double-checking your design and order details before submitting.
  • Taking advantage of our preview options (if available) to ensure everything looks perfect.

We appreciate your understanding!

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