Shipping Information: Getting Your Order There Fast!

Speedy Printing & Shipping:

• We prioritize getting your order to you quickly! Orders received by 11:00 AM EST will be printed the same day.
• If you have an urgent need, we strongly recommend making arrangements to pick up your order instead of shipping. We can arrange late pick up if you cannot be here until after closing.

Carrier Options:

• UPS: Orders using UPS will ship the same day when placed by 11:00 AM EST.
• USPS: Orders using USPS will ship the next business day.

Please Note:

• Once your order is shipped, it is in the hands of the carrier. We cannot guarantee any service beyond store pick up. We have no control over your package once it has left our store.
• Any missing or delayed packages are the responsibility of the selected carrier (UPS or USPS).
• We have no additional data beyond what is available to you on the tracking website.

Late Orders:

• If you haven’t received your order within a week of the expected delivery date, please call and let us know.
• If you need a replacement for your order, please place a new order. You will need to fully pay for the new order.

Damaged Orders:

• Please take pictures of the package. Include the label, the ends of the tube and the inside (if the cap is missing). We will need those pictures for the claim.
• If you need a replacement for your order, please place a new order. You will need to fully pay for the new order.

Refunds for Delayed, Damaged or Lost Packages:

• After the standard delivery timeframe for your chosen carrier has passed, we will file a claim. UPS claims can be filed once the expected delivery date is passed. USPS claims cannot be filed for 45 days after the expected delivery date.
• Once the claim has been filed and approved by the carrier, we will issue a refund for the full amount of the order and any shipping charges. We cannot issue a refund until the carrier has approved the claim.

Remember, the earlier you order, the faster we can get it to you!